In light of the many changes brought on by COVID-19, we understand some of our policyholders have been financially impacted, possibly creating stress and hardship as bills become due.

If you’re experiencing hardship, we’re here to help. Given that we’re expecting increased phone volumes, you may wish to contact West Bend at as a better option. Please be sure to include your policy/account number and contact information. We expect to return your email message within one to two business days.

If your need is urgent, you may call 1-800-236-5002, Monday through Friday from 8:00am to 4:30pm CST. Please be aware you may experience longer than usual hold times.

If you can make a payment, please use our online payment tools at, use the payment coupon on your invoice, or call 1-800-236-5002 and follow the “make a payment” menu.

West Bend Provides a Silver Lining.

The worst brings out our best.